Distinctive experience

The Best Quality. Guaranteed.

PEace of Mind.

Serving You – With Distinction

Is it fair to expect ordinary body shops to repair extraordinary vehicles? We don’t think so. Which is why, at the Craftsman Group, we created Distinctive Auto Works for the sole purpose of meeting or exceeding the ultra-demanding repair standards customers expect from their auto body experts.

For a seamless customer service experience, we provide:

• Excellent customer service and communication supported by our documented Customer Service Engagement program.
• Fully explained complimentary estimates and progress reports keeps you informed about the pace of repairs throughout the process via phone call or text messaging.
• Precise estimates for accurate parts ordering means faster repairs – getting you and your vehicle back on the road as soon as possible.
• Indoor storage for customer vehicles.
• Short or nonexistent wait times.*
• Shuttle/Valet Service.

And, of course, services include a guarantee on materials and labour for the duration of ownership.

Lifetime Guarantee with DAW

unparalled quality

Luxury Lifetime Guarantee

It’s one thing to talk about doing a great job, another to prove it. We wouldn’t be offering a lifetime guarantee if we weren’t 100% confident in our work. And yes, we mean lifetime – protecting you from defective workmanship or materials for as long as you own your vehicle. It doesn’t get any better than that.

Limited to:

  • The life of the vehicle on body and paint repairs;
  • Such period of time as specified by the parts supplier.

The difference you’ll feel with Distinctive Auto Works.

 

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Less work for you

Our process program speeds up the collision repair process for a more efficient and streamlined customer service experience.

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Fully Trained Techs

Exclusive employment of factory-trained, Red Seal certified personnel on luxury marques – including BMW, Audi, Lexus and others.

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Replacement Vehicles

We believe the vehicles we provide our customers should have the same features you’re accustomed to. Because, vehicle safety is important to everyone and this is why Distinctive Auto Works is committed to providing customers with a clean, newer model replacement vehicle.

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No additional Fees

We believe that customers shouldn’t be paying more than what their insured for. We achieve this by working directly with your insurer for all authorizations and billings so you don’t have to incur any unexpected costs.

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State-of-the-Art Tech

We regularly invests sizeable amounts of resources to upgrade our tools and processes across our facilities. This helps insure the best available repairs systems to get our customers back on the road and in a car that not only looks great, but is safe.

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Family Owned and Operated

We are proud to be the largest independently owned collision repair operation – and the largest family owned collision repair business – in Canada. Started in Vancouver in 1977, we now operate close to 50 locations in Alberta, BC and Saskatchewan.

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Health and Safety

Physical well-being is a top priority, so you can feel safe at any of our shops and know our techs are too when they’re working on your vehicle.

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Environmental Footprint

We actively reduce our carbon footprint to be better for the planet and future generations, and to be a more efficient company.

Ready to get your car fixed right?

Put the Distinctive team to work for you today

Book Estimate