Yes, anyone who can drive your car can drive your replacement vehicle as well. Please be aware, though, that your insurance is transferred to the replacement vehicle while you are driving it; if you let someone else drive, your insurance is responsible for him or her.

It happens. You simply contact Distinctive Auto Works to advise us of the incident, then make a claim as if it’s your own vehicle by contacting your insurer to file the claim. Your vehicle insurance applies.

You pay your deductible to us at the completion of your repair, when you come in to pick it up. If the deductible has not been waived, you are required to pay it and seek reimbursement from your insurance company.

We can proceed with the repairs and release the vehicle to you when the total cost of the repair has been settled. Once your insurance company decides that you are not at fault, they will mail you a cheque – or if the vehicle is still being repaired, pay the deductible directly to us.

Yes, the person authorizing the work doesn’t have to be the person driving when the damage occurred, but the repair needs to be authorized by the registered owner or principal driver.

Yes, there’s no reason why you can’t. We ask only that you let us know beforehand.

You can wash it right away using only water or water and a mild detergent. But we recommend waiting one month before applying any polishes or protectors.